What you can expect from us
Please bear with us as we navigate this change together. We are here for you, and we are doing everything we can to keep us all healthy and safe.
Here is our plan, and the steps we are taking to ensure we do everything possible to help you while all staying safe.
Upon arrival, we ask that you sanitize your hands. Next you have to fill out the covid19 questionnaire, we require this every visit.
If you do not pass the screening questions, we will have to reschedule your appointment, with no cancellation fee.
Every therapist must also fill out the same Covid-19 screening questionnaire daily. If patients or therapists have any symptoms of covid19 they will be kindly asked to reschedule their appointment(s).
Each therapist will be wearing a face mask for the duration of their shift.
Patients will also be required to wear a face mask. If you do not have one, your first mask will be provided free of charge and going forward they will be available for purchase at reception for $0.50
We have set aside extra time between every appointment to allow for a full sanitization between each visit. All of our sanitizers are approved by Health Canada. We will be washing our hands repeatedly, sanitizing our hands constantly and sanitizing everything after each patient. Our therapists are well-rehearsed on the actions that need to be taken so if you have any questions you may ask your therapist or front desk staff at anytime.
Welcome! Please come in no earlier than 5 minutes before your appointment time. We are only allowing two people in the reception area at a time. If you see two people in the waiting area please wait to enter.
Please keep your distance from the people around you in the waiting area.
We do ask that you do not bring family or friends with you for your appointment during this time. If you need mobile assistance or assistance with communication, please call ahead.
If you would like to wait in the car until your appointment, call us when you arrive and let us know. Our receptionist will call you when it is time to come in.
There is sanitizer waiting for you at the entrance. Please use it as soon as you come in the door.
Please practice social distancing within the waiting area and make attempts to maintain this until you are in the treatment room.
Forms and Payment
If you can, please fill out your intake and consent forms online, if you cannot, we will provide them when you come in along with a sanitized pen.
When possible, you can put your information in online so our receptionist can direct bill without any contact and collect the outstanding payment as well. You can also use contactless payment (Visa, MasterCard, American express, interac, discover, JCB, tap, ect.)
Please stand behind our newly installed protective glass when at reception.
If you have multiple appointments to book, please phone us from the comfort of your home or book online.
There is a designated washroom for patients that will be sanitized after every use. If possible, please try to use your washroom at home before your appointment. We do understand this is not always possible.
We understand this is a lot to ask, and we do apologize for any inconvenience. We are doing our best to get you better regarding the circumstances and the best way to do that is to keep everyone safe so that treatments can continue. We truly thank you for your support and your patience.